Return & Refund Policy
At 【请替换：店铺名称】, your satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return subject to the conditions described below.
Return Eligibility
Returns can be requested within 30 calendar days from the delivery date.
To qualify for a return, the item must meet all of the following criteria:
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Show no signs of misuse, damage, or alteration.
Returns that do not satisfy these conditions may be declined.
Non-Returnable Items
The following items are generally not eligible for return:
- Personalized or custom-made products.
- Clearance or final sale items.
- Products that show any signs of use.
- Items returned without their original packaging.
Return Process
Once we receive and inspect the returned item, we will determine if your refund request is approved.
If approved, refunds will be issued to the original payment method. Please note, depending on your financial institution, it may take 5-7 business days for the refunded amount to reflect in your account.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please keep the product and all packaging until the matter has been reviewed by us. We will promptly work to provide an appropriate resolution.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
Return shipping fees are calculated and displayed at checkout.
Order Cancellation
Orders can be canceled within 24 hours of purchase. After this window, cancellation requests may not be accepted.
Shipping & Processing Times
Orders are processed within 1-2 business days. Shipping delivery typically takes 5-10 business days.
If you have questions or need assistance, please contact our customer support at 【请替换：客服邮箱】.